Frequently Asked Questions

[1] Launch KeepMusic All-In-One Music Converter on your computer (Windows/Mac).

[2] Click the Profile icon to open the registration window. Enter your registration email and license code (received via email) into the corresponding fields, then click Register to complete the registration.

[1] Please make sure you are running the correct version of the program. The Windows license code is for the Windows version only, and the Mac license code is for the Mac version. They cannot be used interchangeably.

[2] Extra spaces are accidentally added while filling in your e-mail and code. Please check whether there are spaces before or after the registration info.

If you still get the Error Message, please contact our support team via support@keepmusic.io for help.

KeepMusic One supports downloading and converting music from a wide range of popular streaming platforms, including Spotify, Apple Music, Amazon Music, Tidal, YouTube Music, Deezer, Pandora, Line Music, Audible, SoundCloud, Qobuz, as well as online platforms such as YouTube and Vimeo. Users can download songs, albums, playlists, podcasts, and other audio content from these platforms and convert them to common audio formats for offline playback.

KeepMusic One supports batch download. You can add entire playlists from supported platforms at once and convert multiple songs in one go! It is faster and more convenient for large playlists downloading and converting.

KeepMusic All-In-One Music Converter is safe and reliable to download and use. The program is free from ads and third-party plugins and does not modify or collect personal data from your streaming accounts. It provides a secure solution for converting streaming music to local files on your computer. With long-term product development and continuous updates, KeepMusic has established itself as a trustworthy tool for offline music conversion.

KeepMusic All-In-One Music Converter supports converting music to multiple common audio formats, including MP3, AAC, WAV, FLAC, AIFF, and ALAC. These widely compatible formats make it easy to transfer the converted music to other devices such as smartphones, tablets, MP3 players, car audio systems, or external storage devices for offline playback without restrictions.

The application supports macOS 11 or above, including macOS 26 Tahoe. Systems running versions earlier than macOS 11 are Not supported. In that situation, please either upgrade to macOS 11 or above, or use the Windows edition instead. If you are a paying user and cannot upgrade, a free license for the Windows version can be issued. Please feel free to contact KeepMusic Customer Support Team at support@keepmusic.iofor assistance.

On ARM-based systems, the “nativeBridgeHelper” message appears when your operating system requires confirmation to grant authorization. Simply enter your computer’s username and password to allow the program to function correctly. Your login information remains completely secure; it is never stored or transmitted and is used solely by your operating system to complete the verification.

Note: If the above solutions still cannot fix your problems, please provide the detailed information to our support team via support@keepmusic.io. We will reply to your message within 24 hours on weekdays and 48 hours on weekends. And we will submit your feedback to our developers and inform you if the solution is available.